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FAQ'S

To place an order, simply browse our collection of silver jewellery pieces, select the items you would like to purchase, and add them to your cart. Once you have everything you need, proceed to checkout and complete the payment process.
We accept a variety of payment methods, including credit/debit cards, PayPal, and bank transfers.
The delivery time will vary depending on your location and the shipping method you choose. We typically ship orders within 2-5 business days, and delivery times range from 3-10 business days for standard shipping.
Yes, you can return or exchange an item if it is in its original condition and within the specified return policy period. Please contact us to initiate the process.
All of our jewellery pieces come with a 90-day warranty against defects. If you receive a damaged or defective item, please contact us to initiate a warranty claim.
You can track your order by logging into your account on our website and viewing your order history. If you do not have an account, please contact us and we will assist you in tracking your order.
We take the security of your personal information very seriously and use industry-standard SSL encryption to protect all sensitive data transmitted through our website. If you have any other questions, please do not hesitate to contact us. We are always here to help.”

The best way to clean your Silveri jewellery is to use a special silver cloth. These are widely available. Alternatively, use a microfibre or other non-abrasive cloth to polish in a long back and forth motion rather than a circular one which will magnify any existing scratches. Avoid paper towels or tissues as these contain fibres that will scratch. 

Commercial Silver polishes and dips can be useful where the tarnishing is heavy and a simple polish isn’t working. These should be used with care however because the powerful solvents in these cleaners may be hazardous in unventilated areas. Heavily tarnished pieces can benefit greatly from dipping however and may be given a completely new lease of life. 

There are a number environmentally friendly natural cleaners that you can make at home that will help to remove heavy tarnishing from your pieces. Searching online will give you lots of ideas for this. 

After cleaning your jewellery always rinse under running water to remove any residual cleaner. This is especially important in detailed or etched designs where the polish may stick and harden. 

Jewellery inlaid with stones should be treated with care. Softer stones such as turquoise or opal should never be immersed in cleaner because damage will be caused to the stone. Inlaid pieces should also be treated with care because of the risk of perishing the glue and destabilising the stones. 

With appropriate care and attention your Silveri 925 Sterling Silver jewellery will stay beautiful for many years to come.